More efficiency – Less stress
Capture the hearts of your community
In the dynamic world of social media, engagement has become the desired target, making community management a paramount task. Stay on top of the game and respond effortlessly to the multitude of messages, comments and mentions.
Utilize the inbox as a central hub for these platforms:
Mastodon
YouTube
Google My Business
WordPress
Trustpilot
Google Play Store
Save time
Work more effectively – alone or as a team.
Clear
Keep track of and manage all your conversations from one place.
Smart
Receive additional information about users and posts.
Like, respond and win over hearts
With the inbox, you become the favored one in your community.
Central Inbox
With the inbox, you gain a comprehensive view of all comments, messages, and mentions across all channels. Say goodbye to unnecessary back and forth – you can now respond, like, hide, or delete comments directly from the inbox.
Original post & User history
Feeling overwhelmed? The user history and original post view provide you with supplementary information about posts and individual users, helping you regain control and clarity.
Templates / FAQs
Save time and effort with the template function, which provides you with a quick and efficient shortcut for responding to frequently asked questions. Simply select, customize, send – done!
Collaboration
With the easy and efficient approval processes, coupled with the ability to leave internal comments, and assign single tickets to your colleagues, you can provide feedback easily, effortlessly, and clearly.
Save time & celebrate your success
Explore the brilliant functionalities of the inbox
Contacts
Create company-wide contacts to quickly forward tickets to the right contacts.
Co-Working
Determine individually who in your team has permissions for certain areas.
Teamwork
No more duplicating work - be informed when a team member modifies a ticket or crafts a message.
Category Tags
Utilizing tagging enables you to categorize tickets and assess them within the analytics section.
Approval Processes
Reduce Risks - Ensure content is reviewed prior to publication.
Monitoring
People are talking about you on the internet - receive tickets even if you weren't directly tagged in a post.
Sentiment Tracking
Monitor the real-time mood of your community and enhance your customer service.
Post-based Inbox
Gain additional clarity - comments in the post-based inbox are arranged according to their linked posts.
Plus our
Enterprise Features
Plus our
SocialHub Smart Inbox
Smart Rules
Make ticket management a breeze with Smart Rules! Automate repetitive actions and create rules to stay organized.
User Lists
Create lists with specific users, set rules and actions, and automate your workflow by letting the SocialHub respond to requests at lightning speed.
A holistic view.
Navigate through the tangle of messages, comments, and mentions.
Boost your efficiency.
Optimize your workflow by applying platform filters, category tagging, and notes.
Smooth teamwork.
Manage inquiries together with your team. Assign tickets to colleagues and work with approval processes.
Good to Know
Did you know that….
…the SocialHub also covers Instagram Story-Mentions?
…you can use the SocialHub to reply to comments on YouTube?
…you can also use the SocialHub to reply to comments from Mastodon?
…you can also answer comments on blog posts in WordPress via the SocialHub?
“All new messages and posts are clearly arranged in the inbox and you no longer run the risk of missing a single message.”
For Community Managers
Interact actively with your community by making real-time message edits and driving higher engagement on your channels.
For marketing teams
Manage your social media channels effectively. Respond quickly to inquiries and measure the success of your marketing campaigns.
For customer support teams
Handle customer inquiries, complaints and feedback efficiently and promptly. Set priorities and keep track!
You ask – We answer
SocialHub FAQs
At the moment you can manage comments, messages and mentions from the following platforms via the Inbox:
- YouTube
- Mastodon
- Google Play Store
- Google MyBusiness
- Trustpilot
- WordPress
Yes, thanks to the integrated email forwarding, tickets can also be sent to people who do not have their own access to SocialHub.
Ja, Du kannst eine Reihe an Aktionen über den SocialHub an den Tickets ausführen. Zu diesen zählen unter anderem auch “Verbergen” und “Löschen”.
Yes, with the Enterprise bundle you can assign a sentiment to each ticket and thereby analyze the mood of your community. You can find the results of this tracking in the Analytics section of the SocialHub.
Yes, we are currently in the beta phase of our SocialHub AI, which will support you with community management and caption writing.
Yes, you can also use the SocialHub to create reply templates and make them available to the entire team. If you want to write an answer to a new ticket, you can select a template and insert it. Before sending, this can of course still be edited and individualized to the recipient.
Your security is our priority
We´re ISO 27001 certified
Developed and hosted in Germany
FDPA & GDPR compliant
We got you!
SocialHub Support
Are you seeking guidance on ticket processing? Are you experiencing difficulties viewing all the messages in your inbox? Rest assured, we’re here to support you! The SocialHub support team is always ready to assist you.
Convinced?
Get a 14-day free trial of the SocialHub now!
Take your social media strategy to a new level! Enhance your online presence, expand your reach, and boost team efficiency. Begin your free trial today and unlock the advantages of the SocialHub tailored just for you!
Your social media management software
Discover more cool features
Analytics
Unlock the hidden potential hidden within the data from your social media channels.
Security
Better safe than sorry! SocialHub is one of the most secure social media suites in Europe.
