More efficiency – Less stress
Your smart community management centre
Never miss a comment or message again! In the SocialHub Inbox you have all requests in one place and can process them quickly and efficiently thanks to practical features.
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More Information
Work on these platforms:
TikTok
Threads
Mastodon
YouTube
Google My Business
WordPress
Trustpilot
Google Play Store
Bluesky
Save time
Work more effectively – alone or as a team.
Clear
Manage all conversations in one place.
Personal
Direct support from your SocialHub contacts
More time for your community
Discover the features of the Inbox
Everything in one place
All requests in one inbox
- All requests sorted chronologically
- Reply to mentions, messages comments
- Filter by channels, message types and time periods
- Also use the inbox for social media monitoring
From original post to user
Keep an eye on all information
- Create contacts to forward tickets quickly
- Find the original post for the comment immediately
- Evaluate your community management with categories
- Get to know your community with the user history
Features for collaboration
Efficient teamwork
- Recognise when a team member is working on a ticket
- Use approval processes for special requests
- Save time with templates for responses
- Determine which authorisations your team has
It gets even smarter
The Inbox Enterprise features
(AI) helper for community managers
Save time with smart features
- Sort tickets in Smart Custom Folders
- Use AI-generated reply suggestions
- Filter scams and hate speech into separate folders
- Automate entire work steps with Smart Rules
Always orderly
Work with folders and categories
- Sort tickets by associated posts
- Create user lists with automated actions
- Categorise your tickets in a variety of ways
- Assign categories for detailed analysis
Everything you need
Features for your workflows
- Link other channels, such as your website
- Track the mood of your community with sentiments
- Pause tickets that only become relevant later on
- Receive alerts when reaching a certain number of tickets
We are secure
Your data, our priority
SocialHub is ISO 27001 certified, 100% compliant with BDSG and GDPR, and is developed entirely in Germany and hosted on C5-certified servers. We are also certified as barrier-free.
Software from Europe
Your data, our priority
As european Software, SocialHub is ISO 27001 certified, 100% compliant with BDSG and GDPR, and is developed entirely in Germany and hosted on C5-certified servers. We are also certified as accessible in accordance with EU Directive 2019/882 (European Accessibility Act, EAA).
Your questions, our answers
SocialHub FAQs
Currently, you can manage comments, messages, mentions and requests from the following platforms:
- X
- YouTube
- Bluesky
- TikTok
- Threads
- Google Play Store
- Google Business
- Trustpilot
- WordPress
Yes, thanks to the integrated email forwarding feature, tickets can also be sent to people who do not have their own access to SocialHub.
Yes, you can perform a number of actions on tickets via SocialHub. These include ‘Hide’ and ‘Delete’.
Yes, with the Enterprise package, you can assign a sentiment to each ticket and thus analyse the mood of your community. You can find the results of this tracking in the Analytics section of SocialHub. Alternatively, you can also use our AI Sentiments to automate the whole process.
Yes, in various ways. These include:
- Smart Reply for response suggestions
- Smart spam & hate speech detection
- AI Sentiments
You can find out more about our AI features here: https://socialhub.io/en/socialhub-ai/
Yes, you can also use SocialHub to create reply templates and make them available to the entire team. Before sending, these can of course be edited and customised for the recipient.
The SocialHub Go app
Community management to go
Whether you’re in a café, in the park or at home in the garden – with the mobile inbox, you can keep an eye on all comments and messages and manage your community from anywhere.
Top service for everyone
We're here for you!
Personal support
First Reply Time: 15 minutes
Webinars, QAs events
Personal support
Theresa
Patrick
Caro
Manni
Madeleine
Geri
Franzi
Bastian
Max
Kai
Thea
Put an end to chaos
This is why YOU need the SocialHub Inbox:Request a demoEverything at a glance:Process all messages, comments and mentions in a clearly organised inbox.Easy effective:Use the inbox features to optimise and partially automate your workEasy collaboration:Manage requests together with your team. Divide the work among each other and use approval processes.
This is why YOU need the SocialHub Inbox:
Everything at a glance:
Process all messages, comments and mentions in a clearly organised inbox.
Easy effective:
Use the inbox features to optimise and partially automate your work
Easy collaboration:
Manage requests together with your team. Divide the work among each other and use approval processes.