EFFICIENT & CUSTOMISABLE
They’ve got it all:
our software packages!
Whether you’re an up-and-coming start-up, a government agency or an established corporation, our software packages are as flexible as your individual social media management needs are diverse.
Professional
Kick-start your social media presence! Includes: All the basic features you need to get started.
- Bookable from 3 accounts
- 10 channels included
Networks & services:
- Community Management
- Content Planner
- Analytics
- Security and data protection
Enterprise
Want to reach the next level? Then get even more smart features for smart workflows!
- Bookable from 3 accounts
- 20 social media channels included
Networks & services:
All features of the Professional package plus smart features:
- Smart Inbox
- Smart Content Planner
- Customer Success
Custom
The all-you-can-social package. Perfect for anyone with large teams and countless channels.
- Bookable for 10 or more users
- 20 social media channels included
Networks & services:
Custom channels and integrations
All features of the Enterprise package without limits:
- Unlimited users
- Unlimited channels
- Possibility for custom development
Design your package
Our add-ons
Our add-ons
Get even more upgrades. Book optional add-ons that suit your needs and workflows.
Idea Board
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For SocialHub users
ⓘ More info
Collect, share and manage your content ideas in Kanban boards, which are also linked to the Content Planner. Best of all, the Idea Board is always free for SocialHub users!
Employee Advocacy
Starting with 10 brand ambassadors
ⓘ More info
Manage multiple users, create curated news feeds, utilise detailed analytics, and much more.
Benchmarking
Monitoring of 40 profiles
ⓘ More info
40 profiles for a detailed competitor analysis and benchmarking of your own social media success.
Social Listening
Includes 10 keywords & 1,000 results per month
ⓘ More info
Keep an eye on your brand outside your channels with 10 keywords, including 1,000 search results per month.
Review platforms
Trustpilot, Google & more
ⓘ More info
Connect platforms such as Google My Business, Trustpilot or Google Play Store to manage your reviews directly in your inbox.
Integrations
SalesForce, Zendesk, Flip, Bynder
ⓘ More info
Connect solutions such as SalesForce, Zendesk, Flip or Bynder with SocialHub to simplify workflows.
We are secure
Your data, our priority
SocialHub is ISO 27001 certified, 100% compliant with BDSG and GDPR, and is developed entirely in Germany and hosted on C5-certified servers. We are also certified as barrier-free.
General
User
With the contract, you purchase SocialHub user licences, with each licence representing an individual user. Depending on the type of contract, the licences can be extended as required.
from 3
from 3
Channels
Link a variety of different social media networks. The functions vary depending on the platform and its available interfaces.
10 inclusive
20 inclusive
Networks
In addition to a variety of social media networks, you can also connect review platforms such as Trustpilot, Google Play Store, Google Business or WordPress channels. Other platforms can be added in the future.
Mobile Apps
We offer separate apps for the Inbox and Content Planner so that you can conveniently manage your social media on the go via the SocialHub.
Custom Roles
Custom Roles
The role allocation in SocialHub gives users different rights and access. You can assign standard roles such as ‘Community Manager’ or use the ‘Custom Roles’ feature to define individual rights.
Teams
Coordinate your teams in different countries or departments even more efficiently with user-specific authorisation levels for certain members and activities.
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Brand Tonality
Define your unique brand voice to receive suitable text suggestions via the SocialHub AI functions. This way you speak authentically and not like a generic AI.
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Community Management
Templates
Save time in community management by using response templates.
Coworking
The SocialHub is designed for teamwork! Thanks to real-time updates and individual assignments, the status of each ticket is immediately clear.
Approval processes
Avoid content and grammatical errors in your answers with a simple four-eyes principle.
Sentiment Tracking
Assign sentiments (positive, neutral, negative) to give you an overview of the sentiment in your community in the analytics.
Post-based inbox
With this feature, comments are sorted by associated posts. This means that competitions or surveys, for example, can be processed in a targeted manner.
Categories
User-based notes
Email forwarding
Smart Inbox
Smart Reply
Receive AI-generated reply suggestions based on Microsoft Azure GPT in your inbox. You can also choose between different tonalities and languages.
10 responses per month
Smart Rules
Automate your community management! With Smart Rules, you can, for example, automatically hide comments that contain certain (swear) words, work with user lists or move tickets to the priority inbox.
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Smart Spam & Hate Speech Detection
Banish annoying spam messages and inappropriate content from your inbox in separate folders.
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Smart Sentiments
Smart Sentiments
AI automatically sorts incoming tickets in the inbox according to their sentiment (positive, neutral, negative). If the sentiment cannot be clearly identified, it is set to neutral. Sentiments can be evaluated in the analysis area.
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Smart Custom Folder
With custom inbox folders, you have additional sorting options for your tickets. Create folders for specific channels, ticket types or sentiments.
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Inbox Alerts
Receive alerts as soon as a certain number of tickets arrive within a defined period of time, e.g. to avoid shitstorms.
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Ticket Translation
Use our translation function to translate incoming tickets and your replies in just a few clicks.
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AI Category Assistant
Automatically categorise your tickets with the AI Category Assistant to save time.Use our translation function to translate incoming tickets and your replies in just a few clicks.
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Knowledge Base Manager
Add your own knowledge sources to make Smart Replies more accurate to your company.
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Content Planner
Content Calendar
With the clearly organised calendar, you always have an overview of all planned and published posts across all channels and can easily plan and coordinate them.
Link Shortener
Use the integrated link shortener to shorten links in your posts. All links contained in the text are automatically shortened.
Media Library
Upload your creative assets directly to SocialHub and make them easy to find thanks to the customised folder structure.
Image Editor
You can use the editor to crop your images to suit the platform, set filters, add text, use overlays and much more.
Post Groups
Create up to 150 posts per post group, have them summarised and get a better overview of the planned or published content.
Content Tagging
Canva
With the Canva integration, you can share your Canva designs directly with the Content Planner or store them in the media library.
Meta Ads
Link your Meta advertising account to easily manage adverts for Facebook & Instagram in SocialHub.
Add First Comment to Post
Add the first comment on Instagram, Facebook and LinkedIn directly during content creation.
Best time to post
Find the best times to publish your posts on Facebook, Instagram, LinkedIn, Threads and TikTok based on your channel metrics.
Instagram Feed Preview
With the Instagram feed preview, you can see how your post fits into the overall appearance of your profile. This allows you to maintain a consistent and harmonious look.
Post Version History
If two or more people are actively working on content creation, you can easily restore previous versions of the post.
Approval processes
With the four-eyes principle, you can ensure that all content published via the Content Planner is checked by at least two people.
Email Approval Process
Get approvals from people without SocialHub access simply by email.
Custom Calendar Views
Create Custom Calendar Views to quickly access your favourite views.
TikTok & Instagram Music Library
You can discover and add songs for TikTok videos and Instagram Reels via the music libraries.
AI Content Labelling
AI-generated media can be marked directly within the software to comply with the EU-wide labelling requirement for AI content (Article 50 of the EU AI Act).
Cloud Uploads
Use services such as Google Drive, Google Photos, Dropbox, OneDrive, Box, Bynder or Unsplash to quickly upload media to Publisher.
Multi-language posts
Translate your posts with just a few clicks to easily manage international pages.
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Approval workflows
Create multi-stage approval processes that fit your internal approval loops. From simple 2-step processes to complex workflows with AND/OR conditions.
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Content Pool
Create templates for posts that are used frequently or across multiple channels. This way you always have quick access and save time.
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Tag sets
Using tag sets, you can group content tags that are frequently used together and then select them with a single click.
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Mentions Manager
Create groups for companies that are frequently tagged in posts, so you can add mentions quickly and easily.
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Smart Content Planner
Smart Content Creation
Get AI support when writing captions or generating suitable hashtags.
AI-generated alt text
Make your content even more accessible and save time at the same time thanks to AI-generated alt text creation.
Inbox categories workflow
Save time in community management by assigning appropriate inbox categories directly when creating content.
ChatGPT Integration
Connect SocialHub and ChatGPT to create draft posts or items for the Idea Board and share them directly with SocialHub.
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Analytics
Management summary
All the most important KPIs at a glance: In the management summary, you can see the general development of your social media channels.
Post Performance
The dashboard specifically for post performance with engagement, link clicks and other relevant data.
Inbox Insights
Find out how many tickets your team processed yesterday, how quickly you respond to enquiries and get an overview of the most important information in your inbox.
Inbox Categories
Get detailed statistics on your inbox categories. This allows you to analyse your community management by topic.
Content Tags
Custom Dashboards
Do you have individual requirements in Analytics? With customised dashboards, you decide which information should be displayed in clear widgets.
(Cross-)Platform Dashboards
Get detailed, platform-specific or cross-platform analytics to help you understand, measure and analyse your performance even more effectively.
Automated Reports
Would you like weekly reporting? Save valuable time, as SocialHub sends you all reports automatically!
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Share Dashboard via link
Easily share your analytics dashboard with people outside of SocialHub via a link and save valuable time when analysing.
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Custom CSV reports
With custom CSV reports, you can define which metrics you want to receive by email for which channels and at what frequency. This allows you to automate your reporting.
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Ask My Analytics
The AI assistant provides answers to all your performance-related questions, saving you a great deal of time on reporting.
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Security & Privacy Policy
DIN ISO 27001
Security first and foremost: That's why SocialHub is DIN ISO 27001 certified.
Server C5 zertifiziert
Our hosting partner is C5 certified and therefore offers the highest level of security.
AV-Contract
For the processing of customer data within the framework of the EU General Data Protection Regulation (GDPR).
GDPR Compliant
The SocialHub is fully GDPR-compliant and can therefore also be used by public authorities.
Hosting in Germany
The SocialHub servers are located in Germany.
Deletion routines
2-factor authentication
SocialHub relies on various security features such as specific password requirements and more.
Accessible in accordance with EU Directive 2019/882
The SocialHub is accessible in accordance with EU Directive 2019/882 and the European Accessibility Act
Single Sign On
For secure login.
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Advanced security settings
Advanced security settings
You can ensure additional security with IP range filters or extra password security.
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Customer Success
Free SocialHub Mag subscription
With our SocialHub Mag designed especially for social media professionals like you, you are always well informed.
Personal Support
We are always there for you! With us, you speak to real people, not automated chatbots. Whether by phone, email or enquiry within the software. You will usually receive an initial response from our support team within 15 minutes.
Online Help & Videos
We'll help you become a SocialHub expert! With our videos and explanations, every feature becomes child's play.
Implementation
We help you set up the SocialHub.
Standard Online Onboarding
Personal onboarding & strategy
Your SocialHub contact will introduce you to the software and work through all the important steps with you.
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Your custom package
Want all the power of SocialHub, but with unlimited channels and users? No problem!
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