Why we are the right choice for you
The comprehensive tool for agencies, public authorities & companies
SocialHub helps you simplify your social media work. Whether you are an agency, public agency, B2B company or B2C service – our tool supports you. Moreover, we are by your side at every step and accompany you with personal success managers. From community management to analysis, we take your social media presence to the next level!
Social Media Management for:
Enterprise teams
In large teams, social media management is more complex than expected. Agreements require several stakeholders, working students need limited access, and reports must be created within a very short time. No matter what special requirements you have, SocialHub supports you with features specifically designed for large teams and complex communication.
Helpful features:
- Approval Processes: Create multi-stage approval loops for your content, so that only what has actually been approved goes online, or send community management responses for approval in advance.
- Teams: Team-specific features allow access to the channels, categories, or templates that employees actually need.
- Media Management: Use the internal media library or simply import files via external cloud services like Google Drive, OneDrive and more.
- Roles & Permissions: Set special roles with their own permissions for areas and actions within the software.
- Exportable Analysis Reports: Export all reporting dashboards as PDF and CSV (Excel) or create custom CSV reports.
Enterprise customers:
Make your customers happy and increase the success of your company. Internal communication can be a challenge, especially in larger companies. SocialHub offers effective tools for engagement and content planning, allowing you to communicate authentically in the digital space.
“The Social Hub has became indispensable in our daily work. All new messages and posts are clearly arranged in the inbox and you no longer run the risk of missing a single message. The user history and the archive function are also extremely valuable, thanks to which we can understand the course of previous conversations and have the right answer ready, even for complex questions. Cheers to the SocialHub! ”
Social Media Management for:
Authorities
As an employee of a public authority, you are faced with a unique challenge: You must show social media presence, respond to inquiries and messages, and simultaneously ensure that all information is approved by the PR department and data protection regulations are complied with. This is a demanding task, isn’t it?
SocialHub not only helps you keep track of incoming messages but also brings numerous other features that support you in your job.
Helpful features:
- Approval Processes: Forward content or community management responses within the software or externally via email for approval.
- User History & Notes: Keep track of previous conversations as well as user comments and leave internal notes.
- Inbox Folders: Sort your incoming comments and messages into different folders for thematic division and easier categorization.
- Smart Rules: Automate individual steps with Smart Rules, such as prioritizing certain tickets based on keywords or channels.
- Thematic Analyses: Use content and community management categories for theme-specific evaluations.
Secure
As one of the most secure social media suites in Europe with ISO 27001 certification and C5-certified servers, we can guarantee the protection of your sensitive data and compliance with the GDPR. Additionally, SocialHub is certified accessible according to EU Directive 2019/882 (European Accessibility Act, EAA).
Authority customers:
Several police forces, ministries, cities, and municipalities are already part of our customer base. Become a part of it!
“The SocialHub is the ideal tool for social media work in our team. Planning, coordinating and moderating content – no problem at all with the hub, even between departments and hierarchies. We are enthusiastic about both the ticket system and the content planner and the citizens benefit from the good accessibility that the SocialHub ensures."
Social Media Management for:
Agencies
As an agency employee, you face the special task of managing multiple client projects at the same time. This means many account changes to keep an overview. In SocialHub, you have all your channels in one place and you determine who has access to which content or areas through intelligent roles and permissions management. Whether your focus is on content or community management, with SocialHub you have everything under control.
Helpful features:
- Central Inbox: Manage all incoming messages, comments, and mentions in a single, smart inbox with special folders.
- Approval Processes: Create custom approval loops for content or send your posts via email to external parties.
- Idea Board: Plan your content in Kanban boards and send post drafts directly to the Content Planner for faster workflows.
- Detailed Analyses: Use categories for content and community management for theme-specific evaluations (e.g., campaigns). Export reports as PDF or CSV.
- Roles & Permissions: Set special roles with their own permissions for channels, areas, and actions within the software.
Agency customers:
Whether advertising agency, social media agency or marketing agency, with SocialHub you impress your customers and always keep all channels in view.
“Our team is enthusiastic about the SocialHub because it works so quickly and reliably! This makes it easy for us to always keep an eye on all our customers' channels and to react at short notice. Despite the many functions, the tool can be used intuitively and if you have a question, the support is there right away.”
Social Media Management for:
Small Marketing Teams
Social media can represent a very special challenge for small marketing teams. From community management to content planning, ads and more – the responsibility for all these tasks often lies with you and your handful of colleagues. A digital assistant that helps you with certain tasks like community management or automated evaluations can make a big difference. With SocialHub you get more time for the cool things in your daily work routine.
Helpful features:
- Central Inbox: Keep an overview of all comments, messages, and mentions from all channels.
- Smart Features: Get AI inspiration for replies, captions, as well as alt-text for your images or use Smart Rules to automate individual steps in community management.
- Add-Ons: SocialHub can do more than just social media management. Thanks to our optional add-ons, social listening and benchmarking are also available to you.
- Detailed Analytics: From a general overview of performance to detailed post analysis, a variety of analytics areas are available to you.
- Email Approvals: Need to get a post approved? Send it easily via email to external parties.
Corporate customers:
Even for smaller companies, social media is a crucial channel to reach potential customers and strengthen the bond with existing ones. With SocialHub, you make a safe choice for professional social media management and can specifically drive your social media strategy forward.
“As a lecturer in social media marketing and community management, I have to work with a powerful and reliable all-in-one tool and I am happy that I was able to win SocialHub as a partner. The SocialHub impresses with its helpful and powerful features, but is intuitive to use and easy to understand! Perfect!”
