We bring you closer to your customers by listening to our own.
We believe the secret to creating a successful product is listening to the people who use it.
That’s why we worked together with hundreds of social media professionals to build a simple solution that helps them meet their business goals.
In 2009, founders David, Sebastian and Oliver launched maloon, a web design agency. 6 years later, in 2013, the SocialHub story started since our customers increasingly asked us to help them provide better customer support on social media (while voicing frustration that there wasn’t an existing tool to do the job). That’s when things got interesting.
There were many social media tools available, but none gave our customers what they really needed: an intuitive and easy-to-use solution for responding faster and more effectively to social conversations.
Today, we continue to work closely with our customers. Their feedback drives our journey to become the best solution for managing your conversations across all social media platforms.
CTO & Co-Founder
Sebastian Paul is a co-founder and CTO of SocialHub. Sebastian studied computer science at the University of Applied Sciences in Ingolstadt, where he met David. Together they founded maloon GmbH, a web agency, in 2009, before shifting focus and launching SocialHub in 2013.
CEO & Co-Founder
David Neuhaus is a co-founder and CEO of SocialHub. After receiving his B.Sc. from the University of Applied Sciences in Ingolstadt, David founded maloon GmbH, a web agency. SocialHub grew out of a project at maloon. Together with Sebastian and Oliver, David founded SocialHub in 2013.
VP Sales & Co-Founder
Oliver Karstedt is a co-founder and VP of Sales at SocialHub. Oliver received a copywriting qualification while studying in Hamburg before joining maloon Gmbh as an account manager. At SocialHub, Oliver manages sales and customer success.
Today we’ve grown, but our values stay the same
In just over two years we’ve added over 1,000 social media heroes to our community of satisfied users. Companies that use SocialHub to manage their social media include transport networks, government organizations and multi-outlet retail stores.
Our team’s grown too. We’re now a band of 20 full-time employees working across 5 countries and 10 cities.
Although we’ve got bigger, we’ve stayed true to our values. Our goal remains the same: to create powerful, usable solutions for our customers by letting our customer feedback guide our product development.
We listen to our customers to help them connect to theirs.
On our Facebook Usergroup our customers can speak directly with our support and product teams, keep up-to-date with new developments and discuss their social media needs.
Customers take an active role in choosing the features we develop next. In our Feature Community, customers make suggestions for improvements and new developments. Then, the community votes for their favorite.
24/7 Knowledge Base
In the SocialHub Knowledge Base, you can find helpful guides to using our tools and FAQs. Available 24 hours a day.
We love working with our customers…
…and our customers love working with us.
SocialHub provides high speed and excellent support. This built our trust. Every DB Bahn employee is enthusiastic about SocialHub and doesn’t want to use a different tool.
SocialHub’s support is extraordinary. Not only are they very professional, but they’re very customer-oriented and fast at processing requests.
of our customers recommend SocialHub to other teams.
We believe you do your best work with the freedom to work where you want.
We hire the best for the job and trust our people. That’s why our team are always free to work remotely.
While some SocialHub employees work at our offices in Ingolstadt, Germany, others work remotely from wherever in the world they prefer. The choice is always yours. So far it’s been one of the best choices we ever made.
We work wherever we feel at home