Manage Social Media
Engagement as Easy as Email

Never miss a comment. Respond to customers faster.

Deutsche Bahn Logo
Greenpeace Logo
Haribo Logo
Volkswagen Logo

Manage your social media conversations with SocialHub Smart Inbox

SocialHub Inbox Solution

Never miss a comment

See all your social communications from Facebook, Twitter, Instagram and YouTube in one inbox. Find valuable conversations and tackle each message in order.

Save hours of time

Respond to customers faster with personal replies direct from your Smart Inbox. Instantly understand how to engage with a full history of past interactions.

Work better as a team

Share the workload and collaborate in real-time from one shared inbox. Assign conversations, track activity on every message and streamline approval systems.

Never miss a comment

See all your conversations in one inbox

Receive every conversation from across your network directly in your Smart Inbox. Work through your messages one by one, mark them as complete to avoid duplicate work and never miss an opportunity to engage.

Streamline your workday

See all your messages in one easy-to-manage folder and tackle them in order. Turn any message into a task and assign to teammates to better share the work. Get notified by email when you’ve a new task to do.

Find the most valuable conversations

Zero in on the conversations, customers and leads that matter most to you with powerful filters. Our social media engagement solution lets you effortlessly monitor keywords, hashtags and brand mentions.

SocialHub saved us today. There was a large disturbance across the whole Cologne transport services net. Without the Hub we’d never have kept track of the thousands of questions.

Anke Eismann-Erpenbeck

Strategic Marketing & Social Media, Kölner Verkehrs-Betriebe AG

Save time. Get more done.

Respond in just one click

Stop wasting time bouncing between platforms. Respond to customers straight from your Smart Inbox. Get immediate access to a full conversation history before you reply and interact faster with a personal response.

Create time-saving templates

Don’t write every response from scratch. Work smarter with templates for pre-approved, on-brand messages. Create templates for replies you send out again and again and access them in just a few clicks.

Search your entire network

Find what you need fast with effortless search functions. Locate keywords, customers and influencers across all your channels. Filter the results and add tags to drill down to the most valuable insights.

Build better customer relationships

Receive messages in 60 seconds

Social media moves fast – our social media engagement software lets you keep up. With Smart Inbox you receive all your social conversations in 60 seconds or less. So you never miss an opportunity to engage.

Get to know your customers

See all your past interactions with a customer in the conversation history. Know who in your team replied, tasked or marked the message as done. Instantly have the insight to start a meaningful conversation.

SocialHub has everything you need for a great community management. The tool is fast! New posts from Facebook appear quickly, which also allows for a timely response.

Sonja Greye

Social Media Consultant, Sonja Greye Consulting

Work better as a team

Get results with better teamwork

Social media success is a team effort. Work efficiently with real-time collaboration tools. Assign tasks to teammates, collaborate on responses and see a full history of actions taken on every message.

Set up approval workflows

Optimize your social media management with streamlined message approval workflows. Get messages approved before publishing, discuss changes in real-time and always send out the best communication.

Share success across the company

Easily share your successes with the entire company. Email social messages to colleagues outside of SocialHub directly from Smart Inbox and empower your whole team with valuable social media insights.

Social Media Analytics Software

Discover how Smart Inbox can help you engage more customers