Management Tools for Better Conversations
A complete social media solution to help your team engage, listen, learn and respond faster to social conversations.
Engage, listen, learn. Respond to conversations faster.
Find and join valuable conversations, listen to your customers and delve into social data to discover what content best engages your audience.
See all your conversations in one collaborative inbox. Work together to reply to customers faster and boost performance based on real insights.
Build valuable relationships
Know how to connect with customers. Get context on every message with conversation history to help your team build authentic relationships.
Manage social messages as easily as email
Smart Inbox brings all your social messages into one stream, so you can manage them as simply as you manage your email. Equip your team to respond to customers quickly with a personal message. Filter conversations to focus on what’s important to you, reply directly from Smart Inbox and mark messages as done once they’re complete.
Listen to your customers with social media monitoring
Effortlessly monitor the Twitter and Instagram conversations around your brand. Track keywords, hashtags and mentions, and receive the results directly in Smart Inbox. With powerful filters and search functions, you can drill down into the results to evaluate your success, identify opportunities and extract insights to empower your team.
Plan your content easily in your team
Content Planner lets you manage all your social publishing from one central platform. Schedule and post messages across multiple networks in just a click. Collaborate on content strategy and draft new posts as a team in one shared publishing calendar. Ensure you publish on-brand messages every time with advanced approval processes.
Streamline your workflows & empower your team to do better
Empower your team to achieve more on social media with tools for better collaboration. Assign messages to SocialHub users and teams to better share the workload. Quickly publish the most helpful response with pre-approved templates. And follow the editing trail on draft posts to instantly know who made each edit.
Optimize your strategy based on real analytics data
Boost your social impact with powerful data on strategy success and team performance. See your reach, growth and engagement, and dig deep into conversations to find opportunities. Analyze your team’s customer response and optimize for increased efficiency. Easily report your findings with data delivered in ready-to-share reports.
We’re here for you
Got questions? We’ve got answers.
Our friendly team of product experts are ready to help. Drop us a line anytime and we’ll get back to you with the the answers you are looking for.