The Social Media Software Company

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Sebastian Paul

CTO & Co-Founder

David Neuhaus

CEO & Co-Founder

Oliver Karstedt

VP Sales & Co-Founder

We bring you closer to your customers by listening to our own.

We believe the secret to creating a successful product is listening to the people who use it.

That’s why we worked together with hundreds of social media professionals to build a simple solution that helps them meet their business goals.

In 2009, founders David, Sebastian and Oliver launched maloon, a web design agency. 4 years later, in 2013, the SocialHub story started since our customers increasingly asked us to help them provide better customer support on social media (while voicing frustration that there wasn’t an existing tool to do the job). That’s when things got interesting.

There were many social media tools available, but none gave our customers what they really needed: an intuitive and easy-to-use solution for responding faster and more effectively to social conversations.

Today, we continue to work closely with our customers. Their feedback drives our journey to become the best solution for managing your conversations across all social media platforms.

Today we’ve grown, but our values stay the same

In just over two years we’ve added over 1,000 social media heroes to our community of satisfied users. Companies that use SocialHub to manage their social media include transport networks, government organizations and multi-outlet retail stores.

Our team’s grown too. We’re now a band of 70 full-time employees working across 20 countries.

Although we’ve got bigger, we’ve stayed true to our values. Our goal remains the same: to create powerful, usable solutions for our customers by letting our customer feedback guide our product development.

We listen to our customers to help them connect to theirs.

Facebook Usergroup
On our Facebook Usergroup our customers can speak directly with our support and product teams, keep up-to-date with new developments and discuss their social media needs.

Feature Community
Customers take an active role in choosing the features we develop next. In our Feature Community, customers make suggestions for improvements and new developments. Then, the community votes for their favorite.

24/7 Knowledge Base
In the SocialHub Knowledge Base, you can find helpful guides to using our tools and FAQs. Available 24 hours a day.

We love working with our customers…

…and our customers love working with us.

On the one hand, SocialHub impresses with its high speed, on the other by providing excellent support and fast feedback to our enquiries. This is what built up great trust at our company. Every employee is enthusiastic about SocialHub and does not want to work without the new tool anymore.

Christiane Osterseher

Head of the Social Media Department, DB BAHN

SocialHub’s support is extraordinary. Not only are they very professional, but they’re very customer-oriented and fast at processing requests.

Sonja Greye

Social Media Consultant, Sonja Greye Consulting

99%
of our customers recommend SocialHub to other teams.*

* Survey Q1/2022, NPS 9.88 / 10

We believe you do your best work with the freedom to work where you want.

We hire the best for the job and trust our people. That’s why our team are always free to work remotely.

While some SocialHub employees work at our offices in Ingolstadt, Germany, others work remotely from wherever in the world they prefer. The choice is always yours. So far it’s been one of the best choices we ever made.

We work wherever we feel at home

20 Countries
70 Employees